Policies
Grooming Policy Fees
Late Cancellation
Please call at least 24 hours prior to your appointment to cancel or reschedule. We need time to fill that spot. If canceled within the 24 hour window, a fee of $25 will be charged.
No Show
If an appointment is missed without any notification, a $25.00 “No Show” Fee will be charged.
Late Arrivals
We are only able to perform the grooming services for your pet in the time allotted for your scheduled appointment. If you arrive more than 15 minutes late to your scheduled appointment, we may not be able to perform your scheduled grooming services and you may need to reschedule your appointment so that we can stay on schedule with our other clients.
Your spa appointment is a reservation for services and for the individualized attention we provide each pet. We can only take a limited number of appointments each day. A missed appointment is a loss of income to a small business and our groomers.
Automatic Charges
Matting fees
Matting occurs from lack of grooming, coat overgrowth, not routinely being brushed or a coat not being combed through prior to getting wet. Additional fees apply for de-matting a pet. When matting is severe and close to the skin, the only humane way to remove the mats is to clip the coat off close to the skin line. There is a fee of $1 a minute to either clip the hair short or brush out if able. We are not responsible for health conditions that may be revealed by removing a matted coat such as sores, etc.
Flea Dip
Dogs that come to Spoiled Mutts for a grooming appointment with fleas are immediately given a flea bath at an additional fee of $5-$30 depending on severity and size of dog.