Policies

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To provide the best care and service for every pet, we reserve appointment times exclusively. Please review our policies below to ensure a smooth experience for everyone.

Late Cancellations

We require at least 24 hours’ notice to cancel or reschedule an appointment. This allows us time to offer the slot to another client.

Cancellations made within 24 hours of the appointment time will incur a 35% cancellation fee, based on the scheduled grooming price.

No-Shows

Failure to arrive for a scheduled appointment without any prior notice will be considered a No-Show.

A 35% No-Show fee will be charged, as this time was reserved exclusively for your pet and cannot be recovered.

Late Arrivals

We schedule each grooming appointment carefully to allow the right amount of time for each pet.

If you arrive more than 15 minutes late, we may be unable to complete the grooming service and your appointment may need to be rescheduled, in order to remain on time for other clients.

Missed Appointments

Each grooming appointment is a reserved time slot that provides one-on-one attention for your pet.

Missed appointments are a loss of income for our groomers and impact our ability to serve other clients. We appreciate your understanding and respect for our team’s time and efforts.

After-Hours Pick-Up

Please pick up your pet by closing time.

A fee of $1 per minute (cash only) will apply for pets picked up after hours.

If your pet is not picked up within 30 minutes of closing, they will be boarded overnight for safety, and boarding fees will apply. Pick-up will be available the next business day.

Automatic Additional Charges

Matting Fees

Matted coats occur due to infrequent grooming, improper brushing, or getting wet without proper drying and brushing.

For the safety and comfort of your pet, severe matting may require shaving the coat close to the skin.

There is an additional $1 per minute charge for either safe dematting or shaving.

Note: We are not responsible for any skin conditions (e.g., sores, irritations) that may be revealed after removing a matted coat.

Flea Treatment

Any pet found to have fleas upon arrival will be given a mandatory flea bath, for the health and cleanliness of our facility.

An additional charge of $5–$30 will apply, depending on the severity and size of your pet.

We appreciate your support and cooperation in helping us provide a safe, respectful, and professional environment for every client and pet.